1. Who we are
Chistov System Design FZ-LLC is a Free Zone Limited Liability Company registered in Ras Al Khaimah Economic Zone, United Arab Emirates, under licence number 47037002.
Our registered address is Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Privacy enquiries can be sent to hello@chistovsystems.com.
2. Information we collect
When you submit our contact form or email us, we may collect:
- your name and work email address;
- the service you are interested in;
- the content of your message and subsequent correspondence;
- limited technical data generated by our hosting and security providers, such as IP address, browser information and request timestamps.
Please do not send confidential, sensitive or special-category information through the website form.
3. How we use information
We use personal information to:
- respond to enquiries and arrange introductory conversations;
- understand your requirements and prepare possible next steps;
- maintain the security and reliability of the website;
- keep appropriate business and compliance records;
- establish, exercise or defend legal claims when necessary.
We process this information with your consent, to take steps at your request before entering a contract, and for legitimate business and security interests where permitted by applicable law.
4. Service providers and international transfers
We use carefully selected providers to operate the website and communications, including Vercel for hosting, Resend for contact-form delivery, and Microsoft 365 for business email. These providers may process data in countries outside the UAE.
We only share information where needed to provide these services, comply with law, protect our rights, or complete a business transaction. We do not sell personal information.
5. Retention and security
Enquiry information is normally retained for up to 24 months after our last meaningful interaction. We may retain records longer where required by law, an active agreement, or a legal claim.
We apply reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
6. Cookies and analytics
We currently do not use advertising cookies or behavioural tracking. Our infrastructure providers may use essential technologies needed to deliver, secure and operate the website. If analytics or additional cookies are introduced, this policy will be updated and any required choices will be provided.
7. Your choices and rights
Subject to applicable law, you may ask to access, correct, delete or restrict the use of your personal information, withdraw consent, or object to certain processing. You may also raise a concern with the relevant UAE data-protection authority.
To make a request, email hello@chistovsystems.com. We may need to verify your identity before acting on a request.
8. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page with its effective date.